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LINC Program Manager

Organization: ASSIST Community Services
Location: Edmonton
Compensation: Commensurate with skills
Start Date: Sept. 7, 2021

Position Title:                 LINC Program Manager (Full-Time Program)
Hours of Work:          37.5 hours per week 
Location:               LINC Office, 820 Saddleback Road
Closing Date:           August 29, 2021
Start Date:             September 7, 2021 or as soon as a suitable candidate is found

About ASSIST:
ASSIST Community Services Centre has provided settlement support to newcomers since 1977.  Our Language Instruction for Newcomers to Canada (LINC) program is a federally funded program providing immigrants and refugees with the English language and cultural skills necessary for life in Canada. We offer a variety of full-time and part-time classes both online and in-person at our location in southwest Edmonton. We strongly value a diverse and multilingual workforce. This position reports to the Executive Director.

Position Summary:
The LINC Program Manager is responsible for the effective program delivery and management of the LINC language training program.

This includes:
Maintain a positive and productive relationship with the program funder, meet all requirements of the contribution agreement, complete quarterly and annual reports, provide detailed budgets and cash flow documentation, monitor program spending, respond to requests for information, and prepare comprehensive funding proposals.

Participate in city-wide and regional meetings and committees, network and collaborate with internal and external partners to develop or expand programs, keep up with current issues related to immigration, language training, and program delivery.

Contribute to the success of the organization by actively participating in ASSIST management team meetings, recommending new or revised policies & procedures, collaborating with other ASSIST programs to promote available services, and assisting with any special initiatives and agency events determined by the Executive Director or the Board.

Ensure high quality program management and level of English instruction by:

  • Developing effective program policies with input from staff, and ensuring they are communicated, implemented and observed
  • Providing training, supervision, and support to Program Coordinators
  • Conducting HR functions such as recruiting, hiring, performance reviews, contract renewals and terminations
  • Planning Professional Development and training opportunities for all staff
  • Ensuring that student records and program documentation are maintained
  • Handling difficult/escalated issues with staff or students
  • Making and approving final decisions about the program
  • Conducting regular staff meetings with the coordinator team and with all instructors

Skills and Qualifications:

  • Degree in Education, humanities, administration or a relevant field
  • Minimum of 3 years’ experience in a LINC program or similar ESL program
  • Demonstrated knowledge of task-based teaching, Canadian Language Benchmarks, and Portfolio-Based Language Assessment
  • Minimum of 2 years’ experience in a supervisory role
  • Ability to create a positive and productive workplace environment
  • Fluent in spoken and written English, with excellent writing and communication skills. Additional languages are an asset.
  • Experience with a multi-cultural clientele, especially clients with limited English
  • Have knowledge and ability to apply trauma-informed practices and an anti-racist and anti-oppressive framework to working with newcomers
  • Experience working in a non-profit organization
  • Exceptional time management, prioritization, and decision-making abilities

ASSIST offers a health & dental benefits package, flexible working hours, and a supportive working environment. 
Police Information Check including vulnerable sector search and Intervention Record Check are conditions of employment.

Please submit resume and cover letter as one document to hr@assistcsc.org when applying.

We thank all applicants for their interest, however, only candidates invited for an interview will be contacted.

Apply to: hr@assistcsc.org